Answers to the most frequently asked questions about Pandium.
Questions about integrations, best practices, and our products.
Why shouldn’t I build a DIY integration infrastructure?
Would you build your own CRM or cloud infrastructure? Of course not, because you know that's inefficient and not your best use of resources.
Product integrations are the same. The Pandium platform instantly gives you the infrastructure you need to be successful with product integrations — no unpredictable expenses, long development cycles, or distracting your senior developers with integration requests.
Why is Pandium better than an iPaaS?
iPaaS systems are designed for internal workflow automation, not product integrations, with hundreds of end users. They offer connectors to other systems but are complex and have limited functionality. Coding around these thick connectors is frustrating for engineers.
iPaaS tools also lack a front-end marketplace or accessible logging for customer support or business analytics. Meaning you have to build this infrastructure yourself.
Finally, the customer experience for product integrations is subpar. They force customers to leave your app and/or go through multiple steps to install integrations.
Pandium solves these issues. Our system is loved by engineers and designed so you can offer your customers a native, self-serve experience with the custom configuration settings they need to accomplish their objectives.
Why isn't Pandium no-code?
If something sounds too good to be true, it usually is. That’s the case with no-code integration tools.
They have rigid connectors that, in the end, almost always require developer involvement to work properly. But with the added complexity of coding around a visual builder and getting up to speed on a new system.
At Pandium, we’re proud of our code-first philosophy. Code isn't the enemy. It’s a powerful tool that enables you to build flexible, scalable, and affordable product integrations in record time.
How fast can I build integrations with Pandium?
Most users build their first integration within 2-4 weeks. Then, spend less than 2 weeks building subsequent integrations. That’s 12+ weeks faster than building integrations from scratch yourself!
Do I need developers to launch product integrations on Pandium?
Yes. Your developers have one job on Pandium: to code the configurations of your product integrations. Which a junior developer can do in just a few hours. If you’re short on developer resources, our Integration Team can do this work for you.
Why does using Pandium require a developer?
This is an intentional decision. Every company’s integration needs are unique. We could force you into rigid pre-built flows like other tools do. But in our experience, platforms that try to be one-size-fits-all end up not fitting anyone quite right.
Pandium lets your devs quickly program all the business logic and custom configurations you need to create integrations that perfectly fit you and your users. Then, you can reuse those frameworks to launch future integrations faster.
If your product or API needs change, no problem. We give you the flexibility to update or change integration configurations anytime.
With other tools, you have to wait for a third party to make updates for you or program complex workarounds yourself. This slows you down and means your developers end up getting involved anyway.
If you want to build with Pandium but don’t have in-house developers to help, consider partnering with our Integration Team.
Who is Pandium designed for?
B2B software companies who want to grow their technology partner ecosystem and offer their customers more native product integrations.
Will my end users know about Pandium, or need to make a Pandium account?
No, your customer’s experience is white-labeled to fit you and your partners’ brands. Your customer does not have to register with Pandium and won’t know that Pandium exists.
What if I only need to build a few product integrations?
Pandium is still a fit for you! Check out Pandium Lite, our product for smaller teams and companies that only need a few integrations.
Questions about the Pandium platform.
How long does it take to learn to use the Integration Hub?
About three days. Other tools can take 6+ weeks!
How long does it take to launch an In-App Marketplace on Pandium?
It can be as fast as a few days. Once you select your integrations and your marketers set the content and design, your junior dev just needs to code the integrations’ business logic, and the marketplace is ready to launch.
Can my In-App Marketplace display integrations built outside of Pandium?
Yes, you can create listings for all your integrations, whether they run on Pandium or not.
Can my marketing or customer support team manage the In-App Marketplace?
Yes, Pandium has a self-serve portal where your non-technical teams can manage your integration listings without writing code or relying on engineers to make updates.
I don’t need an In-App Marketplace. Can I still use Pandium?
Yes, you can build using the Integration Hub even if you do not purchase an In-App Marketplace plan.
Will my website visitors know about Pandium, or need to make a Pandium account?
No, your Public Gallery is white-labeled to fit your brand. Your customer does not have to register with Pandium and won’t know that Pandium exists.
How long will it take to launch my Public Gallery with Pandium?
Just a few days.
Can my Gallery display integrations built outside of Pandium?
Yes, you can create listings for all your integrations, whether they run on Pandium or not.
Can my marketing or customer support team manage the Gallery?
Yes, Pandium has a self-serve portal where your non-technical teams can manage your Gallery and integration listings without writing code or relying on engineers to make updates.
I don’t need a Public Gallery. Can I still use Pandium?
Yes, you can build using the Integration Hub even if you do not purchase a Public Gallery plan.
How experienced is your team?
Our Integration Team has 40+ years of combined experience successfully building product integrations across industries.
What is a connector?
Pandium’s connectors bridge your system with other systems. Connectors handle standing up authentication endpoints, generating tokens, and creating secure connections. In other words, the connector does all the heavy lifting regarding integration infrastructure, so all you need to focus on is coding your unique business logic.
How often do you launch new connectors?
Our catalog of connectors is growing all the time. If you don’t see the connector you need, let us know, and we’ll build it for you free of charge.
Questions about what it's like to work with Pandium.
What kind of responsiveness can I expect when I need support?
Pandium customers receive a dedicated account manager and Slack channel, so you can chat with us whenever you need.
We also have frequent check-in calls with you to ensure your project runs smoothly.
What does onboarding and training look like?
It is very easy to learn how to use Pandium. Most customers get up to speed in about 3 days.
We take every customer through an onboarding process to ensure they’re comfortable. But if you ever need extra help, we’re here for you! Check out our docs for more guidance, or contact your dedicated account manager.
How frequent are product updates, and how will I be informed?
What will my tech partners’ experience be like on Pandium?
Your technology partners can submit their marketing materials and integration in our customizable Partner Portal. After you approve their app and materials, they’re published in your In-App Marketplace.
If their integration runs on Pandium, the partner can access all the customer activity and logging for their integration, enabling them to troubleshoot, provide proactive customer support, and track business results.
What if we (or our partners) have integrations we don’t want to run on Pandium?
You can create a listing for any integration, whether it runs on Pandium or not. In those cases, the ‘install’’ button will direct the customer to the workflow you or your partner already have set up.
Can Pandium help me get listed in my larger partners’ integration marketplaces?
Poorly designed integrations and UI are the most common reasons large marketplaces reject integration submissions. We can ensure your product integrations and UIs are robust and high quality so your submissions get approved.
We also help you build your integrations in days or weeks instead of months. So you can get listed in their marketplaces sooner.
Engineers & Product Leaders
Questions we hear from engineers, CTOs, and product managers.
Who owns the code I create?
You do! Program your business logic inside your own repository and maintain ownership of all the code you write.
What programming languages do you support?
How long does it take to learn how to use Pandium?
About three days. Other tools usually take 6+ weeks!
Do you support webhooks and event-based integrations?
Yes. This is just another trigger for us. We also combine sequentially firing webhooks into one run for efficiency.
Does Pandium support batch/polling style integrations?
Yes, and you and your users can schedule to fit your needs. Sync schedule options and defaults get defined per integration.
Does Pandium need a public API to work?
No, we can use public or private APIs, SFTP, or even direct database connections if we have access.
Does Pandium Offer a Sandbox or Developer Account?
Yes, as part of the onboarding process, you’ll get access to a Sandbox account that you can use to build and test integrations and other features safely.
Revenue & Marketing Leaders
Questions we hear from CEOs, CROs, CMOs, and marketing managers.
How does Pandium help me generate more revenue?
The most common reason tech partnerships don’t drive more revenue is the lack of infrastructure to make them successful at scale.
Pandium’s Integration Hub gives you the infrastructure to launch new product integrations in days, not months. Once your integrations get built, it’s time to promote them. Use the In-App Marketplace to increase adoption and reduce churn in your current customer base. Use the Public Gallery to advertise your integrations to attract new leads and close deals faster.
Build stronger relationships with your existing technology partners by sharing installs, usage data, and lead capture information. Forge new relationships with integrations that get approved for listing in larger partners’ application marketplaces.
How much revenue can I generate by launching product integrations?
My company is growing quickly. Will Pandium be able to scale with us?
Yes! Our infrastructure is built to handle any volume without breaking. We have customers who’ve grown from 2,500 calls/month to 30M+ calls/month on Pandium.
How can I build integrations if I don’t have in-house developer resources?
If you’re short on developer resources, our Integration Team can help. Our expert developers have built hundreds of integrations across all industries. We can easily create the custom integrations you and your users need.
Will my website visitors and customers know about Pandium, or need to make a Pandium account?
No, Pandium is white-labeled to fit your brand. Your users don’t have to register with Pandium and won’t know that Pandium exists.
Can I use Pandium without needing support from engineers?
Yes and no. Pandium has a self-serve portal where non-technical teams can manage their Public Gallery and In-App Marketplace listings without writing code or relying on engineers to make updates.
However, programming knowledge is required to build and configure your product integration settings inside the Integration Hub
Questions about Pandium's product tiers and price structure.
What is a tenant?
A tenant is any end-user connection that syncs data between two systems within a given month. Tenants get counted on an account basis, not a user basis.
How many tenants can I have on a single integration?
We allow an unlimited number of tenants to run on a single integration.
Can I use my tenant licenses across multiple integrations?
Yes, tenants can be used across integration types.
Does it cost more to integrate with certain systems?
No, you pay the same price no matter what apps or systems you connect to.
Do I get charged based on how many API calls my integration uses?
No, you pay per tenant. Tenants can use your integration as often as they'd like.
Can one of my customers use more than one tenant license?
Yes, if a customer has multiple Pandium-powered integrations installed, they may consume more than one of your tenant licenses each month.
Do my existing integrations count as instances?
No, only Pandium-powered integrations count.
Can I upgrade or downgrade my plan?
Yes, contact your account manager or send us a note at email@example.com, and we’ll be happy to help.
Want to see Pandium in action?
Schedule a demo with one of our integration experts.