Introducing Advanced Log Search: Taking Integration Observability to the Next Level

At Pandium, we know that delivering robust integrations isn’t just about building connections, it’s about enabling full visibility for your teams, so you can support your customers, remediate issues faster, and continuously improve the integration experience. That’s why we’re excited to announce our latest feature: Advanced Log Search.

What Is Advanced Log Search?

Advanced Log Search is designed to make the lives of customer experience teams, developers, and integration professionals dramatically easier. The new feature enables users to quickly search, filter, and analyze integration logs with precision, pinpointing specific events, errors, or customer-impacting issues in seconds.

Why This Feature Matters

• Rapid Troubleshooting & Resolution: When an integration issue impacts a customer, time is of the essence. Advanced Log Search allows your support and technical teams to instantly find the root cause, reducing MTTR (mean time to resolution) and improving customer satisfaction.
• Powerful Search Capabilities: Your customers can self-serve and quickly search for data (such as order number) within all run logs across a tenant. Admins can search across all run logs, across all tenants in an integration and within all run logs across a specific tenant. Boolean operations are also supported, so you can use AND and OR to define more complex search queries.  
• Developer-Friendly and Intuitive: Built with both technical and nontechnical users in mind, the interface is straightforward. No need for training or complex searches to get results. Developers can drill down for detailed debugging, while customer teams can answer client questions independently.
• Improved Customer Experience: Give your customers confidence that any issues will be resolved quickly, thanks to faster, more comprehensive log visibility for your support and success teams.

Who Benefits

This release is tailored for:

• Customer Experience and Success pros who troubleshoot customer issues and keep accounts healthy.
• Developers and technical teams responsible for building, monitoring, and optimizing integrations.
• Any role responsible for SLAs, incident response, and customer satisfaction in your SaaS business.

The Pandium Approach

Our mission is to empower B2B SaaS companies with the tools and infrastructure to launch, scale, and manage integrations at speed, without sacrificing quality or control. Advanced Log Search builds on our unique, flexible platform vision: more integrations, built right the first time. 

Try Advanced Log Search Today

Current customers can access Advanced Log Search directly in your Pandium dashboard. If you’d like to see a demo or learn more about how this can fit your customer support workflows, reach out to your Pandium Technical Account Manager or book a call with our team.

‍